FAQ

Masks

What sets Klarity Masks apart from other brands?

Klarity has been dedicated to creating higher quality thermoplastic since our inception. Klarity masks have less-shrinkage, are less-sticky, and stronger than other mask brands. We provide different types of plastic, each with their own set up characteristics, to fit the needs of all clinics. We now offer four types of thermoplastic: Klarity White™, Klarity Green®, Klarity LiteGreen™, and Klarity Blue™. Each color has been specially formulated to offer different advantages and to work optimally with different frame-types and treatment systems.


How can I reduce shrinkage of thermoplastic masks?

To minimize shrinkage, it is important to allow masks to completely cool before removing from the patient. We recommend leaving a mask on for at least 10 minutes. Moist towels can speed the cooling, but this will increase shrinkage. As water evaporates from the surface of a mask, the mask cools more quickly which increases the shrinkage. Masks made in an oven will shrink less, because there is no water evaporation.


What is the best temperature for heating Klarity masks?

In both water baths and ovens, an ideal temperature should be maintained between 165-170°F (73-77°C). Lower temperatures can cause uneven molding and inadequate working time. Higher temperatures can cause tackiness, excessive stretching and difficult handling.


How long should I heat a Klarity mask?

Total heating time varies according to the thickness of the mask, heating method, ambient room temperature and the mask’s perforation pattern. Usual times are 1-2 minutes in a water bath, or 3-10 minutes in an oven, depending on the oven model. Be sure that the mask is thoroughly heated at the recommended temperature before removing from the oven or water bath. Masks will become translucent when heated, but an additional 30 seconds to a minute will insure complete and even heating.


What is the purpose of the reinforced perforation patterns?

Klarity AccuPerf™ and reinforced masks are designed for the higher stability requirements of IMRT. Reinforcing strips hold firmly while the more open perforation areas allow for comfortable breathing and patient visibility.


What if the mask is too tight?

Shims can be used if necessary, to relieve excessive shrinkage. However, with some Klarity thermoplastics, shims are usually not needed as long as masks are heated at the proper temperature (165˚F in an oven) and allowed to cool completely before being removed from the patient.


How long should the mask cool before being removed from the patient?

We recommend leaving the mask on the patient for at least 10 minutes. This minimizes shrinkage and insures an accurate fit for subsequent treatments.


How do I choose the right thickness of Klarity masks?

Thicker (3.2mm) masks will provide the highest stability. However, thinner masks (2.4mm) may have less attenuation and are sometimes preferred. Learn more about the different types of Klarity Thermoplastics.


Will Klarity thermoplastic cause any skin reaction?

Klarity thermoplastic contains no latex and is not known to cause any allergic or skin sensitive reactions.


Can I cut holes into Klarity masks?

Yes. You can use scissors for custom cut-outs in all Klarity masks. We also offer Open Face and Open Eye & Mouth masks in several frame-types as an alternative to cutting masks yourself.


Do masks expire?

All thermoplastics eventually expire. Klarity masks have a shelf life of 3 years. Each Klarity mask has both the manufacture date and the expiration date printed on the label of the product bag for easy reference.


How do I dispose of a Klarity mask?

Klarity mask contain no toxic chemicals or components. They can be safely disposed of with normal hospital or household waste.


Can Klarity masks be used more than once?

All Klarity masks are one-per-patient. Masks are not easily disinfected, and body fluids can be unwittingly transferred between patients. However, a Klarity mask has memory and will return to its original flat shape if reheated, so masks can technically be reheated and formed again if a mistake is made during the molding process. However, remolding a mask can weaken the thermoplastic and may cause instability and is extremely difficult to execute, particularly with solid frame-styles.




Klarity Cushions™

How long should I heat a Klarity Cushion™?

Total heating time varies according to the size of the cushion, ambient room temperature and the heating method. A typical medium Klarity Cushion™ will be ready in 10-20 minutes in an oven or 5 minutes/side in a water bath at 165˚F. Manipulate the cushion by hand to be sure that it is completely warmed and easily moldable. Cushions can be left in an oven for up to an hour or more at the recommended temperature. They can also be allowed to cool and then be reheated.


Can larger cushions be used in the water bath?

We recommend heating all Head & Shoulder Klarity Cushions™ in an oven.


Can Klarity Cushions™ be used more than once?

Klarity Cushions™ can be reheated and formed again. Specific adjustments can also be made with a hair dryer or heat gun. However, Klarity Cushions™ are recommended for single patient use only. Klarity Cushions™ are not easily cleaned or disinfected, and body fluids can be unwittingly transferred between patients.


How do I dispose of a Klarity Cushion™?

Klarity Cushions™ contain no toxic chemicals or components. They can be safely disposed of with normal hospital or household waste.


How long does a Klarity Cushion™ take to set up?

Klarity Cushions™ have an active working time of 3-4 minutes and will be fully set up in 8-12 minutes, depending on cushion size, thickness and ambient room temperature.


What is the benefit of using a cushion on top of a headrest?

Klarity Cushions™ can be customized to fit underneath a patient’s head and neck, allowing for a more highly conformed set-up. Because cushions are customized to each patient and indexed to the headrest or baseplate, they also allow for better reproducibility. Additionally, Klarity Cushions are extremely soft and comfortable underneath the patient’s head and neck during set-up and have been shown to help relax patients.


BiteLok®

How is the BiteLok® putty activated?

The BiteLok® uses a two-part putty that does not require water or any auxiliary equipment. Simply squeeze the white and blue putty out of the individual packets and mix together by hand for 30 seconds to activate. The putty will harden in 2 minutes.


How do you sterilize the BiteLok®?

The BiteLok® should be sterilized using your standard practices specified by your workplace for any item that goes inside a patient’s mouth. Cleaning and refreshing the BiteLok® mouthpiece can be done using an antiseptic mouthwash.


Ovens

Where should I put my oven?

The oven can be placed anywhere you like, as long as all four oven feet are on an even surface. The oven should also have 2 inches of clearance between the back of the oven and any surrounding wall for ventilation purposes. If you do not have a suitable countertop or cart, we offer the Klarity AirFlow™ Cart, as well as a CounterMount, which can be mounted to any countertop to support the AirFlow™ oven. All oven dimensions are listed online here.


Do the ovens work with any brand of thermoplastic mask?

Any standard thermoplastic can go in an oven. Just as not all masks are created equally, different masks may behave differently in an oven vs. a water bath depending on how that mask is manufactured. While dry heat will work for any standard thermoplastic, some masks may be a little stickier when heated in an oven. For this, we recommend using a silicone baking mat to help lift the mask out of the oven. Klarity masks are inherently less sticky than other masks and all Klarity masks can be placed directly on the Teflon racks.


What is the warranty with the Oven and who do I call if something breaks?

The Klarity AirFlow™ Oven comes with a 2-year warranty. If you experience any issues with your oven, please contact us at andy@klaritymedical.com.my.


Service and General Information

Can I have a sample of one of your products to test it out?

Absolutely! We would be happy to send you a sample so you can work with our products and experience the difference for yourself. Please contact your sales representative or email andy@klaritymedical.com.my.


Do you provide in-services or do on site visits?

Yes we do! We would be happy to set up a virtual on on-site visit. Visit our Schedule a Meeting page, select your state, and you’ll be connected directly with a scheduling page for your Account Manager. You can also email us at andy@klaritymedical.com.my.


Pricing

Questions about Pricing? Call us directly at (+60) 16- 6716996.


Ordering

How do I order?

To submit a PO or send in an order, you can email the PO directly to andy@klaritymedical.com.my. We also accept PO’s via fax at +606-281-6348, or you can call in an order via phone at (+60) 16- 6716996. Additionally, you can submit a PO directly online through our Purchase Order Form.


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